M5 Systems

professional IT support Microsoft Certified

support services

Most IT Support companies work on the ‘break-fix’ model where they’re getting paid when your network fails. Their entire business model is based on getting paid when your experiences downtime & when you lose access to your critical business services.

The difference with our Proactive Support model is that we’re making money when you’re is up and running. With that in mind, it’s in our best interest to keep your network operating smoothly.

Read more

  • M5 Systems offers a variety of IT services to our clients:
  • Network Infrastructure Design and Implementation
  • Server and Workstation repair
  • Network Monitoring and Reporting
  • Network Security Analysis and Remediation
  • Data Recovery
  • Microsoft Windows 2003 and 2008 Server
  • Microsoft Exchange 2007 and 2010
  • Red Hat Linux Enterprise
  • Web Design and Implementation
  • Custom Programming - Visual Basic, MSSQL, PHP, MySQL
  • Web Design - Dreamweaver & Full e-Commerce Solutions
  • Watchguard Professional Partner
  • Astaro Premier Partner
  • Ruckus Wireless Partner
  • Storagecraft Partner
  • Design and Implementation of Video Surveillance Systems
  • PC Desktop Support including all Microsoft & Linux OS’s
  • Terminal Based Services/Remote Access/VPN Solutions
  • Computer and Network Troubleshooting

 

  • Management

  • At M5 Systems we offer several types of management solutions for our customers. We can provide remote or on-site support depending upon the service level agreement and the severity of the situation. We provide remote management for security devices, network infrastructure, servers , PC’s and routers.

  • Our desktop remote software allows us to control any desktop anytime, anywhere. With this powerful tool remote management becomes very efficient without having to physically travel to the client’s office or home for that matter.

  • Some of our management tools are also available to our clients should some their in-house IT departments desire to take on the management tasks. Many of our clients do not have in-house IT staff so they depend on M5 Systems to help manage their IT infrastructure and keep it running 24x365. We have different types of maintenance and management plans to fit any size budget.

 

  • Monitoring

  • M5 Systems sophisticated suite of network monitoring software allows us to provide our clients the best services possible for a reasonable price. With this powerful set of tools we are able to help our customers make proactive decisions on the health of their network infrastructure. Here are some of the features of our Managed Services:

 

Read more

complementarysupport service

SUPPLEMENTAL PROGRAM
A supplemental services program targeted at the IT Manager/Department Head
Gives the MIS Dept access to the PacketTrap dashboard and is delivered in an easy-to-manage subscription model that provides a ‘window’ into the organization’s network
Depending on how chaotic the MIS Dept is, this program can also incorporate both overflow and out-tasked services
A ‘HELPING HAND’ solution:

At its core, the supplemental program is designed to complement the activities and resources of a small IT organization by providing administrator access to the monitoring platform.

Additionally, depending on the needs of the IT organization, this program can be expanded to include supplemental support services from our team of experienced, highly specialized engineers and technologists

Targeted towards mid-size businesses (60 – 150) with a structured, internal IT organization or dedicated resource who contacts Partner for Time & Material and project business