Monitoring plus Preventative Maintenance on CND's (Core Network Device)
A mid-level, proactive services program
Designed to predict and prevent network failures through a combination of 2 important activities
Comprehensive, higher-quality monitoring
A series of monthly, preventative maintenance tasks focused on supporting critical network devices as outlined in the customer's Services Agreement
A PROACTIVE services solution
Makes the commitment to reduce the business impact of IT failure by minimizing both the occurrences of IT failures & the duration of any remaining IT failures
This results in a highly reliable, efficient & stable customer network
Aimed at customers without a structured IT or MIS Department
COMPREHENSIVE
The highest level, most elite program that a customers can join
A fixed-fee program that is considered 'all inclusive' and is priced on a per-user basis
Incorporates all aspects of the customer's network, including the desktops
Addresses all critical business needs, including security, backup, and strategic planning
A program that is governed by a comprehensive Service Level Agreement (SLA)
A FULLY MANAGED services solution:
For a fixed monthly price, M5 Systems will reduce the business impact from IT failure by attempting to eliminate the occurrence of IT failures.
Any remaining IT failures will be dealt with as a top priority, and within a structured response mechanism. We will support all aspects of the customer's network,
including all relevant workstations
